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ID Peranan
200558
Jenis Pekerja
Regular Employee
Studio/Jabatan
Fan Growth
Pengaturan Kerja Fleksibel
Off Site

Perihalan & Keperluan

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

Senior Fraud Risk Analyst

 

You will be part of EA's Fan Care organization. EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.

 

As a Senior Fraud Risk Analyst within Fan Care, you will report to the Senior Manager of Care Process, Fraud & Risk. You will lead the way in supporting the business through data analysis, mitigation scoping and articulation of recommended actions. You will identify impactful opportunities to reduce Fan Growth exposure related to fraudulent internal and external vectors. You are a thoughtful and curious person who has experience using data to promote informed discussion. You will use findings to engage with partners, influence decisions, and initiate change.

 

Responsibilities

  • You will provide subject matter expertise to partner teams in Fan Care and across EA on channel fraud, internal threats, and account integrity risks that impact Fan Care
  • Monitor, detect, and analyse fraudulent activities and patterns in Fan Care systems and channels. Use advanced data analytics tools and techniques to identify suspicious behaviour and potential fraud risks. Perform in-depth research of data, telemetry, and documentation to identify patterns, trends and outliers
  • You will assess leads and draft clear/concise investigative reports that deliver insight and recommended actions. Present insights on fraudulent patterns, with the ability to tailor the delivery to audience levels
  • Conduct comprehensive risk assessments to evaluate the potential impact of identified fraud risks. Develop and implement strategies to mitigate these risks while ensuring minimal impact to legitimate Fans.
  • You will develop & implement fraud prevention models and policies. Design frameworks to monitor validity of modelling outputs, and ensure that all policies are up-to-date and address latest fraud threats.
  • Collaborate with partner teams on security and fraud projects. Support the management and response plans on incidents affecting Fan Care
  • You will develop solutions that have clear measurability, success criteria, and action plans through application of project management methodologies
  • Provide training and guidance to junior staff on fraud detection techniques, tools, and best practices. Stay current with industry trends and latest fraud threats.
  • You will manage your own work portfolio, where you deliver updates, output and insights in a regular and transparent way
  • Support your team in their activities, and contribute to a positive working environment. Be a team player, and an advocate of EA values
  • Set challenging goals that contribute to the strategic mission. Build relationships across EA, where you can unlock barriers and deliver compelling results.

 

Qualifications

  • 3 years Fraud Operations experience
  • Bachelor's degree in a related field
  • Experience in fraud areas such as CRM (customer relationship management) tool abuse, account management fraud, insider threats, or digital content fraud
  • Proficiency in data analytics tools (e.g., SQL, Python, R) and fraud detection software. Experience with gaming platforms, in-game economies, and player behaviour
  • You are experienced with performing complex investigations & research, while finding root-causes, patterns and layered connections. You deliver tracked documentation, and provide summarized outcomes & recommendations
  • You can explain complex issues in a concise and relatable way, both verbally and written
  • Excellent Project Management capabilities, with experience managing and delivering complex projects
  • An inquisitive mindset that brings creative solutions for improving the player experience and reducing friction, while considering the requirements for balanced risk tolerance
  • Experience with fraud detection methodologies, and risk management strategies
  • Advanced Microsoft excel skills (can perform complex functions and data visualizations)
  • Experience with Tableau or similar BI tools

 

#FlexibleWork



Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang. Pakej kami disesuaikan untuk memenuhi keperluan setempat dan mungkin merangkumi perlindungan penjagaan kesihatan, sokongan kesejahteraan mental, simpanan persaraan, cuti bergaji, cuti keluarga, permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.